Refunds & Complaints
Support, refunds, and complaints
Not legal advice. HOA Hag Fight Coach is an educational prompt and coaching tool. We do not provide attorney services. Documents are created in your ChatGPT and Grok accounts. You review and send. As of 2026-09-20 (America/Chicago) — re-verify if checkout ever goes live.
Checkout status
Fight Kit checkout lives at /buy. A waitlist email is not a purchase. A labeled no-charge Day-1 unlock is not a paid receipt. If you never paid Stripe, there is nothing to refund. After a real Checkout session the first invoice is $499 ($249 every 6 months + $250 first-period remainder), then $249 every 6 months until you cancel or update the card in the Stripe Customer Portal.
Support — how to reach us
Use the Support form on this site. A mail draft can go to support@hoahag.com (inbox goes live after DNS / mail on hoahag.com). We help with: how to use Fight Coach, bugs, waitlist access, billing once checkout exists, and clarifying that outputs are educational. We do not advise on your case, file documents, talk to your HOA or counsel, or guarantee outcomes. Response target: 1–2 business days, America/Chicago. Complex or legal-threat messages may take longer.
Fight Kit subscription
First invoice $499 = $249 every 6 months + $250 first-period remainder. Then $249 every 6 months until you cancel. Not a one-time purchase. Cancel or update the card anytime in the Stripe Customer Portal. Request a refund within 7 days of the first paid period if you have not copied premium prompts. Copying prompts counts as use. Write Support with the order email and the reason. This is a product refund window, not a promise about your HOA file. Educational / not legal advice.
Customer Portal
After a real Stripe Checkout, use Manage billing / cancel on /buy. That opens Stripe’s Customer Portal — cancel anytime, update card. Access continues through the period already paid. Mid-cycle refunds only for documented outages or billing errors, prorated at our discretion. Chargebacks: contact us first.
What we will not refund for
We will not refund because a court date happened, a letter you sent did not work, an HOA or law firm did not answer, or a prompt did not produce the outcome you hoped for. Outcomes are not guaranteed. You decide what to send or file.
Complaints
1) Send the form or a mail draft: what went wrong and what you want (refund, fix, or clarification). 2) We acknowledge and look at the product or billing record — not your HOA packet as counsel. 3) Product bugs: we fix. Billing: refund or credit per this policy. Disagreement with AI or prompt content: we clarify educational limits; we may improve copy; we do not guarantee legal results. 4) Legal threats, trademark claims, or claims that this site is practicing law go to the operator. We may pause a routine reply and talk to counsel. That does not make us your lawyer.
Your job
You review and send every communication. You generate drafts in your own ChatGPT and Grok accounts from our prompts. You verify statutes and deadlines. You consult a licensed attorney where the property sits. A pending complaint is not a reason to skip a hearing.